ORDERING AND PAYMENT

Do I need to register to shop online?

No, you don't need to register to order online. After you've completed your order, you'll again be asked whether or not you'd like to create an account, and you can choose not to if you wish. However, we would recommend creating an account so that you can easily checkout when placing future orders.

How do I sign into my account?

First you will need to have registered and created an account. Click on 'Sign in' at the top right of the website and enter the details requested. Alternatively, when you're at the checkout just click on the 'Sign In' tab.

How do I change my personal details?

You can change your personal details by logging into your account and selecting 'Edit Personal Information'.

I've forgotten my login details

Not to worry. Just click the 'Forgot your password?' link on the log in page and enter the email address you registered with. We'll then email you with further instructions.

My account is locked

It happens to all of us, if you have had 6 unsuccessful password attempts, you will be unable to log on. Contact Us to have the password reset.

My account is not recognised

Sorry your details are not recognised, make sure to check your email address is correct, and then if it is still not recognised, you can easily set up an account HERE. Please note: if you last used your account in 2011, you'll need to register as a New Customer to create a new account.

What payment methods can I use online?

We offer the most safies way of payment for your order, COD Cash On Delivery.

What currency can I use on the website?

We always bill our customers in Euro; however this may be shown on your statement.

How secure is my transaction?

Shopping at ErotiCyprus.com is safe and secure. We use internationally recognised technical systems to make sure the details you give us when ordering are protected. We're committed to respecting your privacy and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you place an online order at ErotiCyprus.com, we may ask for certain personal information such as your name, email address, delivery and payment details, and all of this information is held on secure servers. ErotiCyprus.com complies fully with Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

How do I know you have received my order?

You will receive an order confirmation email to the email address you provided when ordering. If you have placed an order and not received this email, please check your spam folders. If you still find you have not received the email please Contact Us.

Can I add or remove items from my order once confirmed?

Unfortunately as our orders are dispatched very quickly, once the order has been confirmed we are unable to amend any order details. However, we'll be happy to exchange your items, just follow our easy Returns procedure below.

How do I cancel my order?

Orders placed in error online can usually be cancelled within 2 hours of placing the order – you just need to call our Customer Services Team on +357 77 77 71 88. Please note, you will need to call, this request cannot be made via email. After this time, you can still cancel your order by contacting us to let us know you no longer require the goods. Consumer Contracts Regulations advise that you have 14 days to cancel your order contract with us. The 14 working days start from the day after you receive your order. If you cancel with our Customer Services Team within this timeframe we will issue a full refund, including delivery charge, on receipt of the goods. If you have already received your order and have changed your mind outside of these 14 days, do not worry, you have 28 days from the day your order arrived to get a refund on the items; you just need to return all items in their original condition and packaging, either using the returns label attached or in store.

 

DELIVERY

Click and Collect - FREE 

Our Click and Collect service is FREE and offers a practical alternative to receiving your order by post. You collect you order from our office located in Tepeleniou 17, 8010 Paphos, Cyprus

Akis Express - FREE

Next day delivery by Akis Express. You will need to collect your order from Akis Express office. The order comes in a plain box.

What will it have written on it?

You will receive a plan box with only your name and tel number on it. Please see the below picture:

 REFUNDS AND EXCHANGES

How do I return an item/s?

You can return your item* within 14 days of purchase. For a full refund the items will need to be in saleable condition and you must have proof of purchase with you. The returns address is Tepeleniou 17, 8010 Paphos, Cyprus.

 

 PROMOTIONS AND OFFERS

How do I apply a promotional code?

If you acquire an EroticCyprus.com promotional code, enter your promotional code by navigating to your shopping bag at the top right of the website. When you're in your bag, enter the code and click 'Apply Code'. The discount will then automatically be deducted. Orders must be placed before 23:59 on the expiry date of the offer.

Can I use more than one code per order?

Only one promotional code can be used per order, if you have more than one promotional code you may need to place separate orders.